① Pre-sale services Before signing a contract, our company provides customers a variety of production technology proposal, technical advice of laser equipment, sample specimens, equipment selection, and price etc. all aspect of consulting and services. We sincerely welcome customers to visit our company and factory, and we provide customers reception staff, food, transportation and other facilities.
② Sale of services Based on the contract, we delivery laser machine to customers place safely within the specified time, We provide Installation and technical training. The training as follows:
1. Training operating instruction of turning on and off machine;
2. Meaning of panel and control parameters;
3. Training parameter selection range;
4. Training control software operation ;
5. Basic maintenance and cleaning of the machine;
6. Dealing with common hardware problem;
7. Noted question in operating ;
8. In addition to, we also provide users technical support related their producing products.
③ After-sale services To provide customers with all aspects of service. We promise:
1. Three year warranty of machine.
2. Customer service will be feedback within 12 hours.
3. We provide machine lifetime maintenance services though warranty expires.
4. Offered a wide range of hardware and software support after the warranty expires, enjoy free upgrades.
Installation and commissioning cost, technician's tickets and all cost mentioned need to be negotiated.