Q1 :Our workers can't operate the machine, how to train the staff?
A1:We will send you the teaching video of the machine and 24-hour online service,we also support free training service, engineers
can train your workers for free in our factory for 1-3 days,if you want door-to-door service,We can arrange local service in 48
Q2 : I don’t know which one is suitable for me ?
A2:Please tell me your
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Popular cut thickness
Q3 :It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do？
A3:We support the production visualization service. The sales department who responds to your inquiry for the first time will be
responsible for your follow-up work. You can contact him /her to go to the factory to check the production progress of the
machine, or send you the sample pictures and videos you want. We support free sample service.
Q4 :Do you have CE document and other documents for customs clearance?
A4:Yes,we have Original. At first we will show you and And after shipment we will give you CE/Packing list/Commercial
Invoice/Sales contract for customs clearance.
Q5 :I don’t know how to use after I receive Or I have problem during use,how to do?
1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your
easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge the problem elsewhere will be solved by us. We can provide team
viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.